Last updated: April 2026
Total Cleaning Melbourne (“we”, “us”, “our”) is committed to protecting your privacy. This policy is governed by the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). It explains how we collect, use, and safeguard your personal information.
Information We Collect
We may collect the following types of information:
- Contact information - name, phone number, email address, and service address when you request a quote or book a service
- Payment information - processed securely through our payment provider; we do not store card details
- Website usage data - pages visited and device information are collected via Cloudflare Web Analytics, a privacy-focused analytics service that does not use cookies or track individuals
How We Use Your Information
- To provide and confirm cleaning services
- To respond to enquiries and send booking confirmations
- To send service reminders (you can opt out at any time)
- To improve our services and website
Disclosure of Your Information
We do not sell or rent your personal information to third parties. We may share information with:
- Service partners and contractors who assist in delivering your clean
- Payment processors (under their own privacy policies)
- Authorities where required by law
Data Security
Your information is stored securely. We use industry-standard measures to prevent unauthorised access, disclosure, or loss.
Your Rights Under the Australian Privacy Principles
Under the Australian Privacy Principles, you have the right to:
- Request access to any personal information we hold about you
- Request correction of inaccurate, out-of-date, or incomplete information
- Request deletion of your personal information where it is no longer needed
- Lodge a complaint with the Office of the Australian Information Commissioner (OAIC) if you believe your privacy has been breached
To exercise any of these rights, contact us using the details below.
Contact Us
For privacy-related enquiries:
- Phone: 1300 424 114
- Email: info@totalcleaningmelbourne.com.au
- Address: 11 Carl Court, Hallam VIC 3803