About Our Services
Will the same people clean my home each time?
Yes, you will have the same people cleaning your home so we can become familiar with your space. Occasionally when a cleaner is unwell or on leave we will send a replacement, and we will keep you informed in advance where possible.
Who supplies the cleaning products?
We prefer to supply the cleaning products. Our experience has shown what works best for stain removal, sanitisation, polish and sealers. If you have a preference, please let us know and we are happy to discuss it with you. All products we use are professional-grade and industry-approved.
What cleaning services do you offer?
We offer over 30 professional cleaning services including carpet steam cleaning, end of lease cleaning, tile and grout cleaning, window cleaning, duct cleaning, flood and water damage restoration, pressure cleaning, and commercial cleaning. View our full list of services for details.
What areas of Melbourne do you service?
We service all Melbourne metropolitan suburbs. Our team is based in Hallam, VIC and covers all areas from the CBD to outer suburbs including the south-east, north, west, and Mornington Peninsula.
Quality and Standards
How do you monitor quality?
We have a team leader responsible for checking our team’s finishing. We ask that you check before we leave to ensure nothing has been missed. If you have any issues, please address them to the team leader who will rectify them before leaving.
Are your technicians IICRC-certified?
Yes. All our technicians hold current IICRC certification to international cleaning and restoration standards. Our team is also fully insured and police-checked for your peace of mind.
How do you train your staff?
We work with our cleaners one-on-one until they meet our standards. Training covers cleaning products, techniques, standards across all services, and safety procedures in your home.
Do you clean commercial properties?
Yes. We provide regular and one-off cleaning for offices, retail shops, warehouses, community centres, and other commercial premises across Melbourne. Contact us to discuss a tailored commercial cleaning schedule.
Booking and Payment
How do I get a quote?
Call us on 1300 424 114 during business hours, submit our online quote form, or email info@totalcleaningmelbourne.com.au. We provide clear, no-obligation quotes based on your specific needs.
What is your pricing structure?
Pricing depends on the service type, property size, and condition. We provide upfront quotes with no hidden fees. Carpet cleaning starts from $99 per room and general cleaning from $60 per hour.
When do I pay?
Payment is required on the day services are rendered. We accept Visa and Mastercard with no surcharge, or direct bank transfer. We may also request a non-refundable booking deposit which will be deducted from your final balance.
What is your late cancellation policy?
We require at least 24 hours notice of any changes or cancellations. Cancellations provided with less than 24 hours notice will incur a $75 cancellation fee.
Insurance and Emergencies
Are you insured?
Yes. Our team is insured against injury and property damage as required by Victoria’s state government. All staff are covered by WorkCover and public liability insurance.
Do you offer emergency or after-hours cleaning?
We offer 24/7 emergency flood and water damage restoration. Call our emergency line on 0448 888 165 any time. For other cleaning services, we can often accommodate short-notice bookings during business hours.
How long does a typical cleaning service take?
Timeframes vary by service. A standard three-bedroom carpet clean takes two to three hours. End of lease cleaning for a two-bedroom unit typically takes four to six hours. We provide a time estimate with every quote.