Yes, you will have the same people cleaning your home. This way we get familiar with your home. Occasionally when a cleaner will be sick, at that time we will send a replacement cleaner.
We prefer to supply the cleaning products. We have done a lot of research on what works best on hard water stains, furniture polish and on hardwood floors. Our products not only clean but also disinfect and kill a wide spectrum of germs. However, if you prefer, we can use your vacuum and supplies. We ask that you leave the supplies in either a bucket or a basket so we can carry them around the house.
We have a team leader who is responsible for checking our teams finishing. We also will carry out a satisfaction report via email or phone to get to know all our customers note about the performance and behaviour of our team to correct any thing needs correction and ensuring that our customers are satisfied with the end results.
Payment is required on the day services are rendered. We accept cash and Credit Cards (Visa and MasterCard only)
All our team members are insured against injury and property damage as required by Victoria’s State Government, also have Police Check, so rest assured that you are in a safe hand and dealing with trustworthy and honest people.
Not everybody knows how to clean a house thoroughly, that is why we train our cleaners.
We take time and thoroughly train our cleaners. We use the most complete training in the industry and work with our cleaners one on one until they have met our standards. Our cleaners are trained on how to use our cleaning products, follow cleaning techniques and standards of all Cleaning Services. They are also trained on safety procedures while in your home. Together these practices ensure excellent quality while maintaining a safe working environment.
Sometimes larger pieces of furniture can be left in place and the carpet can be stretched away from that object. In any case, furniture that must be moved can simply be carefully shifted to one side of the room opening up a clear area to be stretched and trimmed so that it is tight. The process is then reversed with the final result often dramatically improving the appearance of a wrinkled room.
“My son spilled an acne medicine on the carpet and now it’s bleached white. Can this be dyed to match?”
Unfortunately, since the bleach reacts with the carpet dye and changes the colour enough to be a poor match, dying generally cannot resolve bleaching. Experience has proven that carefully patching in a small piece of matching carpet from the original installation gets the best results.
Certainly. The carpet is professionally removed, and each squeak eliminated by re-screwing the boards underneath. Then the original material is stretched tightly and re-attached.
Total Cleaning Melbourne has an ordering and installing system that can be expedited in cases where immediate service is needed. All you need to do that go to any carpet shop and select the carpet you want and the final install can be made in as few as just 4 days, and sometimes even shorter. Call with any “emergency” work that you have and we’ll respond promptly.
“My vinyl has some yellowing on it and I can’t scrub it off. Is there a special cleaner that will work?”
Some vinyl kitchen floors have vulnerability to yellowing as a result of oils from an asphalt driveway bonding with the vinyl wear surface. Compositions of material in recent styles have changed to help prevent this unfortunate occurrence. Another cause has been shown to be fluorescent lighting in the room. This can be evidenced by patches of unaffected material under a rug or some other opaque object sitting in the same place on the floor for a significant period of time like a dog dish. Both conditions are, unfortunately, permanent and nothing can be done to correct the condition rather than a complete replacement.
Absolutely. Either product works well to decrease the porosity of the carpet yarns and reduce the ability of everyday stains to bind with these fibres. Even normal soil has a harder time staying attached and comes up easier with vacuuming. A carpet that has been treated properly will require fewer cleanings and those cost savings can greatly offset the additional charges to apply the protectant.
There are a few that bind very well with the composition of the yarns and are in fact, impossible to remove. Some chemicals actually “burn” the yarns slightly and those can be permanent stains. Some spills can actually be “set” into stains by ill-educated attempts to remove the stain with the wrong chemicals. But on the whole, most stains can be removed if the correct tests are completed, no time is wasted to respond to the stains and the correct lifting chemicals are used in conjunction with the proper extracting equipment. Your best bet is leaving the stain untouched until our experts arrive.