Privacy Policy
Last updated: March 2026
Total Cleaning Melbourne (“we”, “us”, “our”) is committed to protecting your privacy. This policy explains how we collect, use, and safeguard your personal information.
Information We Collect
We may collect the following types of information:
- Contact information - name, phone number, email address, and service address when you request a quote or book a service
- Payment information - processed securely through our payment provider; we do not store card details
- Website usage data - pages visited and device information collected via analytics tools
How We Use Your Information
- To provide and confirm cleaning services
- To respond to enquiries and send booking confirmations
- To send service reminders (you can opt out at any time)
- To improve our services and website
Disclosure of Your Information
We do not sell or rent your personal information to third parties. We may share information with:
- Service partners and contractors who assist in delivering your clean
- Payment processors (under their own privacy policies)
- Authorities where required by law
Data Security
Your information is stored securely. We use industry-standard measures to prevent unauthorised access, disclosure, or loss.
Your Rights
You may request access to, correction of, or deletion of your personal information at any time by contacting us.
Contact Us
For privacy-related enquiries:
- Phone: 1300 424 114
- Email: info@totalcleaningmelbourne.com.au
- Address: 11 Carl Court, Hallam VIC 3803