Will the same people clean my home each time?
Yes, you will have the same people cleaning your home so we can become familiar with your space. Occasionally when a cleaner is unwell or on leave we will send a replacement, and we will keep you informed in advance where possible.
Who supplies the cleaning products?
We prefer to supply the cleaning products. Our experience has shown what works best for stain removal, sanitisation, polish and sealers. If you have a preference, please let us know and we are happy to discuss it with you.
How do you monitor quality?
We have a team leader responsible for checking our team’s finishing. We ask that you check before we leave to ensure nothing has been missed. If you have any issues, please address them to the team leader who will rectify them before leaving.
What is your late cancellation policy?
We require at least 24 hours notice of any changes or cancellations. Cancellations provided with less than 24 hours notice will incur a $75 cancellation fee.
When do I pay?
Payment is required on the day services are rendered. We accept Visa and Mastercard with no surcharge, or direct bank transfer. We may also request a non-refundable booking deposit which will be deducted from your final balance.
Are you insured?
Yes. Our team is insured against injury and property damage as required by Victoria’s state government. All staff are covered by WorkCover and public liability insurance.
How do you train your staff?
We work with our cleaners one-on-one until they meet our standards. Training covers cleaning products, techniques, standards across all services, and safety procedures in your home.